Does the video come with a toy?
Toys and personalized videos are sold separately at this time.
When and how can I expect to receive my video?
You will receive a notification email with your customized video less than 48 hours after you place your order. You will be able to download the video from the link in the notification email. If for any reason you haven't received your video in time, contact us at support@shoutouts.shop
How can I get a refund?
Your satisfaction is important to us. If you are unhappy with your purchase, simply email us at support@shoutouts.shop with the reason for your return, the email you purchased the video with, and we will return the full purchase price. No fuss, no questions.
What should I do if I haven’t received my video?
If you didn't receive your personalized video within the 48 hour time period, email us at support@shoutouts.shop
How can I share my video?
You can share your video via email, text, or social media simply by sending or posting the video file sent to you via email
Can I edit my video after I've placed my order?
If you have not received your video yet and want to make changes to your video, you can contact us at support@shoutouts.shop. If you have already received your video, you cannot make changes to the video.
Can I get the video faster than in 48 hours?
Not at this time, but we will add an expedite option very soon!